Bringing Digital Humans to Life: D-ID and Microsoft Azure’s Partnership on LLM-powered AI Agents

By Or Gorodissky – VP R&D, D-ID

As businesses seek more intuitive and engaging ways to interact with customers, AI-driven digital humans are reshaping how enterprises deliver personalized experiences. Microsoft Azure and D-ID have partnered to power AI Agents that enable real-time, human-like interactions, transforming industries from customer support and sales to education and marketing.

By leveraging LLM-powered D-ID’s Interactive Avatars and AI Agents on Microsoft Azure, organizations can create lifelike digital avatars capable of real-time conversation, sentiment analysis, and contextual understanding—all while ensuring scalability, security, and performance through Azure’s cloud infrastructure.

D-ID: Pioneering Digital Human Technology

D-ID is a Natural User Interface (NUI) technology leader, specializing in AI-driven digital humans. With a focus on real-time interactivity, D-ID enables businesses to integrate highly realistic AI avatars that enhance customer experiences, scale sales and marketing efforts, and optimize training.

With over 270,000 developers using its API, D-ID’s enterprise-grade platform seamlessly integrates with Azure OpenAI, Azure Cognitive Services, and Azure Kubernetes Service ensuring real-time engagement at scale.

D-ID Agents: AI-Powered Digital Humans on Azure

D-ID visual agents bridges the gap between AI and reality. These AI avatars utilize large language models (LLMs), advanced generative AI, and real-time speech capabilities to deliver engaging, interactive experiences.

Key Capabilities of D-ID Agents on Azure

✅ Real-Time Conversational AI – Enables businesses to create intelligent, responsive digital human-like assistants.

✅ Multilingual & Emotion-Aware Communication – Azure Cognitive Services powers speech synthesis and real-time sentiment analysis, allowing Agents to dynamically adapt tone, expression, and language.

✅ Seamless API Integration – The Interactive Avatar streaming API ensures industry-leading ultra-low latency, supporting dynamic, two-way interaction in real-time.

✅ Enterprise Scalability & Security – Azure’s cloud infrastructure ensures high availability, compliance, and secure deployment for businesses of all sizes.

✅ Cross-Platform Integration – Works across Microsoft Azure, Dynamics 365, Office 365, and Microsoft Business Applications, enabling a unified AI-driven customer experience.

These AI-powered Agents enhance customer engagement, streamline support conversations, and enable personalized sales conversations—replacing static chatbots with lifelike, interactive digital humans and allowing businesses to engage with their audience at scale. 

D-ID’s Streaming API: Delivering Digital Human Experiences

At the core of this innovation is D-ID’s Interactive Avatars Streaming API, designed for businesses that require low-latency, AI-powered video generation and real-time exchanges.

Unlike traditional AI chatbots, the Streaming API enables photo-realistic speaking avatars, emotion-driven voice generation, and accurate and dynamic responses, making conversations feel truly human.

How the Streaming API Works on Azure

Integrating D-ID’s AI technology with Azure’s cloud services allows for smooth and seamless interactions with digital humans. The process follows these steps:

1️⃣ User Input – Audio, text, or image data Is sent through Azure API Management
2️⃣ Azure Kubernetes Service Processing – The input triggers processing using GPU-accelerated nodes on the Kubernetes deployment 

3️⃣ Cognitive Services – Azure OpenAI and Azure Cognitive services analyze the input for language, sentiment, and context and generate the LLM response as speech.

4️⃣ Natural User Interface Creation – The AI-generated response is converted into a digital avatar output using D-ID’s real-time ultra-low latency generative AI and sent to the user via webRTC connection.

5️⃣ Event Driven Processing – The interaction publishes events through Azure Service Bus that allows storage of conversation history, LLM function calling and aggregating insights for agent’s owner.

This cloud-native approach ensures businesses can scale AI interactions while maintaining security, compliance, and performance standards.

Industries Benefiting from AI-Driven Digital Humans

D-ID’s AI-powered Agents and Interactive Avatar Streaming API are transforming multiple sectors:

Customer Service & Sales – Businesses can provide AI-powered sales assistance and intelligent customer support with natural, human-like interactions.

Marketing & Engagement – AI Agents offer personalized video experiences, interactive campaigns, and dynamic brand interactions.

Learning & Development (L&D) – Companies can leverage AI-driven avatars for training, onboarding, and skill development, enhancing learner engagement.

Who Can Benefit?

✅ Enterprise Sales & Marketing Teams – Use AI Agents to modernize sales engagement and improve lead conversions.

✅ Customer Success Managers – Deploy AI-powered assistants for real-time customer support and engagement.

✅ Educators & Trainers – Create interactive learning environments with AI-driven digital instructors.

By integrating D-ID’s AI Agents and Streaming API on Azure, businesses can replace static interactions with dynamic, real-time conversations, boosting customer satisfaction and engagement.

Why Microsoft Azure?

The partnership between D-ID and Microsoft Azure offers enterprises a reliable, scalable, and secure foundation for AI-powered digital human interactions.

✔ Security & Compliance – Azure’s enterprise-grade security protects sensitive customer data and ensures regulatory compliance.

✔ AI Innovation – Businesses can leverage Azure OpenAI, Cognitive Services, and Speech Services for cutting-edge AI experiences.

✔ Scalability & Performance – Azure’s cloud-native architecture allows for seamless AI Agent deployment at any scale.

✔ Seamless Integration – Works across Azure, Dynamics 365, and Microsoft Office, creating a unified AI ecosystem.

To explore how D-ID’s AI-powered Agents can enhance your business, visit the Microsoft Commercial Marketplace. To speak to a D-ID representative contact us at www.d-id.com/contact-us.