Takes action
Completes tasks through connected tools
Connects to your existing systems to schedule meetings, retrieve information, and automate workflows directly within a conversation.
AI avatar agents
AI avatar agents for real-time, face-to-face conversations
Support, sales, training and internal help desks: an interactive AI avatar answers in real time from the knowledge you connect, on your website, in your app or LMS.
Live demo, no sign-up. Type your questions or switch on the microphone.
Trusted by teams at
- 280,000+
- developers have generated a D-ID API key
- 120+
- languages on the D-ID platform
- 4.6/5
- on G2, as of May 2026
Capabilities
What can an AI avatar agent do?
An AI avatar agent answers from your knowledge, takes actions in your tools and sees what visitors show on camera. Here is what that covers, in three groups.
Takes action
Guides visitors through your website
Helps visitors navigate your website, find relevant content, and take the next step.
Takes action
Presents slides and answers questions
Delivers interactive presentations, answers questions in real time, and picks up where the presentation left off.
See Presentation ModeKnows your business
Answers questions using your knowledge base
Connect documents, websites, and other resources to give visitors accurate, relevant answers based on your organization’s information.
Knows your business
Finds information online
Searches for relevant information online to answer questions beyond your connected knowledge base.
Knows your business
Recognizes returning visitors
Remembers previous interactions to provide more personalized, relevant conversations when visitors return.
Notices the visitor
Responds to what visitors show
Uses camera input to recognize what visitors share visually, such as documents or objects, and responds in real time.
Notices the visitor
Provides insights into conversations
Tracks questions, topics, and interactions to help you better understand what visitors need.
Notices the visitor
Records and evaluates conversations
Captures conversations and evaluates interactions to help you monitor performance and identify opportunities for improvement.
Use cases
See AI avatars in action
Explore how interactive AI avatars support real-world conversations across customer service, sales, and employee training. See how they work on a hotel support page, a pricing page, within an LMS, or on a company intranet.
Answers anytime, day or night
Customers ask questions in their own words and get immediate answers from your help content, without waiting for support. For questions that need additional assistance, the AI avatar can direct them to your team.
- Product questions
- Self-service
- Onboarding
- Embedded as
- Floating widget on the help center
- Answers from
- Help center articles
- Actions
- Opens the booking change form
AI avatarAdam
Visitor: Which plan fits a team of 20?
Adam: Team covers up to 25 people. Business only adds SSO, which you need if your IT team requires it.
Source: Pricing and plansAgent actionHighlighted the Team plan on the page
A product expert on every page
Prospects can ask questions, get personalized answers based on their needs, and receive guidance on the next steps, all without waiting to speak with a sales representative.
- Product questions
- Lead qualification
- Booking a call
- Embedded as
- Panel next to the pricing page
- Answers from
- Plans, pricing and product docs
- Actions
- Highlights plans, books calls
Module 3 of 5 · Handling objections
Practice: a customer pushes back on price
AI avatarGabriela
Gabriela, as the customer: Honestly, this is more than we budgeted for.
Learner: What budget did you have in mind, and what would it need to cover?
Role-play: Gabriela plays the customerAgent actionSaved this practice to your progress
Practice challenging conversations in a safe environment
Learners can ask questions, practice difficult conversations, and receive realistic responses from an interactive AI avatar, creating a more engaging, hands-on learning experience.
- Sales role-play
- Service simulations
- Tutoring
- Embedded as
- Inside the lesson in the course player
- Answers from
- The lesson and a role-play brief
- Actions
- Saves practice results to the LMS
AI avatarOliver
Employee: How many vacation days do new employees get?
Oliver: Full-time employees get 28 days a year. In your first year, they are prorated from your start date.
Source: HR Policy 2026Agent actionOpened your leave balance
Fewer tickets for HR and IT
Employees ask about leave, passwords or policies and get the answer from your internal documents, any time of day.
- HR questions
- IT help
- New-hire onboarding
- Embedded as
- Full screen in the intranet app
- Answers from
- HR and IT policies
- Actions
- Looks up leave balances
Ways to get started
Three ways to create your AI avatar agent
Choose the approach that works best for your team. Whether you’re building in Studio, integrating through the API, or planning an enterprise rollout, you can create interactive AI avatars tailored to your needs.
No code · Studio
Create your agent in Studio, no coding required
- Choose an avatar and customize its voice
- Connect your documents or website as a knowledge base
- Share your agent with a link or embed it on your website
API · for developers
Integrate your agent with the API
- Connect your own LLM through an OpenAI-compatible endpoint
- Create and manage sessions through your own code
- Add a D-ID avatar to an existing LiveKit or ElevenLabs agent
Guided rollout · with D-ID
Launch with expert support
- Get help creating a custom avatar of your own presenter
- Access SOC 2 and ISO documentation for security reviews
- Get support planning and deploying agents across your websites and applications
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Step 1 of 6
Customer Stories
See how organizations are using AI avatar agents
Explore how organizations are using interactive AI avatars to support customers, answer questions, and create more engaging learning experiences.
Alzheimer’s Foundation of America
Agent: AllisonAllison provides 24/7 support for Alzheimer’s caregivers
Developed by Bold Crow AI using D-ID, Allison helps families affected by Alzheimer’s find answers and access helpful information, even when AFA’s helpline is closed.
- Available 24/7, including outside helpline hours
- Answers more than 300 frequently asked questions
- Supports English, Spanish, and Farsi
HARTMANN
Agent: EvaEva helps healthcare professionals find the right information
Integrated into HARTMANN’s website, Eva helps healthcare professionals and administrators explore products, find relevant resources, and take the next step.
- Answers product-related questions
- Recommends relevant resources
- Directs visitors to meeting requests and purchase forms
SIU School of Medicine
Agent: RandyRandy helps medical students practice real-world patient interactions
Powered by D-ID, SIU Medicine’s virtual patients give medical students an interactive way to practice taking patient histories, build clinical skills, and prepare for real-world conversations.
- Practice patient interactions anytime, directly from a phone
- Choose from beginner to advanced difficulty levels
- Students requested additional AI-powered simulations
Built for enterprise
Move from a prototype to AI avatar agents that can operate inside real enterprise environments.
- SOC 2
- ISO 27001
- ISO 27017
- ISO 27018
- ISO 27799
- ISO 42001
- GDPR
- Live captions. Visitors can turn on captions of the agent’s speech from the call controls.
- Visible AI disclosure. Agents in D-ID’s interface show an AI disclosure automatically, in line with Article 50 of the EU AI Act.
V4 Expressive Avatars
The right tone, in your customer’s language
V4 Expressive Avatars adapt their tone and delivery to match the conversation, creating more natural, engaging interactions in your customers’ preferred languages.
One message, five different tones
From a gentle, reassuring response to a frustrated customer to a professional tone when discussing contracts, V4 Expressive Avatars adapt to the situation. They can also express emotions like frustration to create more realistic training scenarios and role-plays.
Meet four of our AI avatars
Select an avatar to hear them introduce themselves. Captions are available below each video.
Adrian: Hallo, ich bin Adrian, ein V4 Expressive Avatar von D-ID! Ich beantworte deinem Team Fragen zu Urlaub und Passwörtern, damit HR und IT Luft haben.
Gabriela: Oi, eu sou a Gabriela, um avatar V4 Expressive da D-ID. Respondo dúvidas sobre o produto em português e encaminho os leads para vendas. Vamos conversar?
Leo: Bonjour, je suis Leo, un avatar V4 Expressive de D-ID. Mot de passe oublié, accès bloqué, je suis là. Je réponds à partir de vos guides internes.
Arthur: Hola, soy Arthur, un avatar V4 Expressive de D-ID. Entreno a equipos de atención al cliente. Hago de cliente difícil y ellos practican conmigo.
Benchmark · SyncNet, June 2026
D-ID ranks #1 in lip-sync accuracy among the leading real-time avatar platforms tested
Measured with SyncNet, the academic standard for audio-visual sync, on real-time streams from D-ID, Anam, HeyGen and Tavus: five avatars per company, varied scripts and real-world network conditions.
See the full benchmark- D-ID8.67
- Anam8.20
- HeyGen7.29
- Tavus6.33
One avatar for your videos and interactive agents
Create a consistent, recognizable presence across your customer and employee communications. Use the same AI avatar across multiple formats to deliver engaging, personalized experiences while maintaining a consistent look and voice.
- 1 · Live
AI avatar agents
The avatar holds a real-time conversation on your site or in your app, grounded in your knowledge.
Build an agent (opens D-ID Studio in a new tab) - 2 · Video
AI Video Generator
Turn a script into a presenter video in minutes, in more than 120 languages.
Make a video - 3 · Interactive
Agentic Videos
The same kind of video, but viewers can stop it at any point and ask a question, and the avatar answers.
See Agentic Videos
FAQ
What is an interactive AI avatar?
An interactive AI avatar is a digital human that engages in real-time, two-way conversations. Powered by your connected knowledge base and information available online, it understands questions through voice or text and responds with natural speech, facial expressions, and movement. Unlike prerecorded avatar videos, D-ID’s AI avatar agents generate personalized responses in real time, creating a more natural and engaging experience.
What can an AI avatar agent do?
An AI avatar agent holds live, face-to-face conversations and answers questions using your knowledge base, or information found online through the web search tool. With connected tools, it can book meetings, look up orders, start workflows, open pages, and present slides. With memory turned on, it recognizes returning visitors. When the camera is on, it can respond to what visitors show, and Insights records what people ask.
How is it different from a chatbot?
A chatbot responds in a text window. An AI avatar agent can answer using the same knowledge, but it speaks, looks at the person it’s talking with, and shows facial expressions. This makes the biggest difference when people need guidance or reassurance, such as during onboarding, support for complex products, training, or patient-facing conversations.
Do I need developers to build one?
No coding is required. In D-ID Studio, you choose an avatar and voice, connect documents or a website as a knowledge base, and share or embed your agent. Developers can embed the agent with a single script tag or use the API to run sessions from their own product.
Can an AI avatar agent take actions, like booking a meeting?
Yes. When you connect tools to your agent, it can use them during a conversation. Server tools call an endpoint you control, for example to book a meeting in your calendar or look up an order. Client tools run a function in the visitor’s browser, such as opening a page. Credentials for your systems are stored encrypted and are never returned in API responses.
How much does an AI avatar agent cost?
A free tier is available, so you can build and test your agent before you pay. You can find current plans on the pricing page. For enterprise rollouts, talk to sales.
Which AI model powers an AI avatar agent?
AI avatar agents run on OpenAI models and answer using the knowledge base you connect, keeping responses relevant to your topics. If your project requires a different setup, our team can discuss the options with you.
How accurate are the answers?
Answers are based on the knowledge you connect, which helps keep them relevant and on topic. As with any system built on a large language model, an agent can still give an incorrect answer. We recommend testing your agent with real customer questions before launch and giving people a way to reach a human.
Where is data processed?
D-ID holds SOC 2 and ISO 27001, is GDPR compliant, and provides a Data Processing Agreement. Data is currently processed on infrastructure in the United States. EU hosting is on our roadmap but is not yet available.
D-ID is also certified to ISO/IEC 42001 (opens in a new tab), the international standard for managing AI systems.
Which languages can an AI avatar agent speak?
AI avatar agents can hold conversations in many languages. The avatars featured on this page speak English, German, Portuguese, French, and Spanish. Let us know which languages your customers use, and we’ll confirm support.
How does D-ID compare with HeyGen and Synthesia?
HeyGen runs its real-time avatars on a separate platform, LiveAvatar, with its own plans and credits. With D-ID, your videos and interactive agents are managed on one platform. Synthesia is known for scripted training videos, while D-ID focuses on AI avatars that answer questions. Compare D-ID vs HeyGen and D-ID vs Synthesia.
Are the avatars created with consent?
Yes. D-ID avatars are designed for authorized use, with consent, clear disclosure, and safeguards against deceptive use. Voice cloning requires explicit voice consent, and synthetic content is marked as synthetic.
Put your first agent in front of real questions
Build it free in Studio, or plan a larger rollout with our team.
